We have over 35 years of experience providing support services based on ITIL best practices. We are accustomed to operating under demanding SLAs and have a specialized area for digital transformation.

We can integrate phone calls, email, live chat with simultaneous translation, Facebook Messenger, WhatsApp, chatbots, web widgets, and a self-service portal with a knowledge base.

It depends on whether your company is about to start operations, is already operating, or is transitioning from a previous service provider. We always conduct a service discovery to determine a project timeline of 1 to 3 months.

Of course! One of the deliverables from the service discovery is the determination of talent profiles based on the analysis of current or desired operations. From there, we handle recruitment, hiring, and training.

Absolutely! However, it is important to note that the process of national and international portability takes time. We can always set up temporary redirections while we officially obtain your numbers.

Yes. We can operate with our local infrastructure, which is enabled with a DRP/BCP to achieve high levels of availability, or, if you prefer, we can rely on one of our cloud providers.

Regardless of whether you choose to use local or cloud infrastructure, we can configure the IVR and even automate some procedures to be resolved from the menu options.

Our chatbots interact with people through rule-based flows, guiding the conversation and providing options. NLP technology is still in development, and we do not recommend its use if effectiveness is a priority.

We have a flexible service model and can adjust to the actual demand for the service, with the support of a Service Delivery Manager to detect changes in volume and respond promptly.

In addition to daily interaction, we provide a monthly report of results with operational and business indicators, data analysis, trends, events, and worthwhile improvement proposals.