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 BPO : Business Process Outsourcing

Business Process Outsourcing | BPO

Hire a remote service desk with professionals who handle specific transactional tasks for your business, ensuring SLA compliance. Delegate customer service processes, IT support, software development, marketing, thought leadership, and data analytics. Focus on strategy and trust in an excellent partner.

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Platícanos de tu proyecto

They already delegate some of their processes

...and with this, they have been able to accelerate their development and innovate within their industry, delivering greater value.

Ejecutivo que brinda soluciones de procesos de negocio

Delegate operation and focus on...

We help well-established global companies that are considering Shared Services, rapidly growing companies that need to delegate in order to focus on their core strategies, and funded startups looking to get things right from the start.

Delegate your non-strategic tasks to expert professionals, all within a high-availability service model.

We can assist with customer service processes, IT support, software development, marketing, thought leadership, and data analytics.

Are you ready to start a long-term partnership that will enable your business to be more competitive?

Stop hiring staff and putting together teams... Better hire SLA's !

Take advantage of our ticket management culture to resolve requests and incidents. Everything will be logged and tracked, with metrics that enable continuous improvement, driving prevention, optimization, and cost reduction.

Let us help you so you can focus on what truly matters.

Contact Centers

Transform your customer service experience with 24/7 omnichannel support, offering multi-language assistance, WhatsApp, chatbots, automation, and continuous improvement.

Contact Centers

IT Service Desk

A team of technical analysts and technology operating remotely as the first and only point of contact for your users, addressing requests and resolving IT incidents.

Service Desk

IT Field Services

Keep the operation of your operational centers, distribution centers (CEDIS), stores, or branches running smoothly with a team of technicians and engineers distributed nationwide, ready to respond to tickets.

Field Support

Apps Support

Promote digital transformation and offer services for adjustments and changes in the design and configuration of your in-house and legacy applications with specialized software engineers.

Application Support

Coding Bootcamps

Create specialized training programs in various modern programming technologies to develop talent focused on DevOps, BackEnd, FrontEnd, or UX/UI.

Inbound Leads & CRM

A team of analysts that attends to, qualifies, and delivers prospects coming from any digital commercial attraction channel. We also manage changes in your CRM.

Blog & eLearning

Become a thought leader in your industry by producing valuable content for your blog and creating an eLearning academy to build a community around your brand.

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Data Analytics

Centralize your transaction information, set up business rules, and execute escalation triggers or workflows in real time. Enable informed decision-making.

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Want to justify an investment in BPO?

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Why does icorp's service stand out in the market?

Because we focus on operating with agility, precision, and problem-solving awareness through a carefully designed support model that prioritizes user satisfaction while ensuring their continuity.

Some examples of the KPI's we measure on a day-to-day basis for improvement

Because what is not measured cannot be improved, here you can get an idea of the types of indicators we can associate with an SLA to maintain a certain level of availability and quality in your delegated operation.

Fast

Precise

Savvy

FACTS & DATA

A pinch of facts and data to support our argument

We take pride in our over 35 years of experience that have allowed us to be a pillar of growth for multiple organizations.

> 100

Organizations
Supported

with multiple projects

> 600

Active
Personnel

in continuous operation

94.8 %

Satisfy
Clients

65% participation

Are you about to implement a project?

Because we seek to be a supplier of excellence and become a cornerstone of your organization's growth.

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OUR MANTRA

In the words of our clients..

icorp enables business competitiveness from 3 critical pillars, placing the customer at the center of the strategy. A wow provider manages and operates to help you achieve a prominent position in the market; with a measurable operation, information analysis, and continuous improvement.

Prevention

Identifying risks, analyzing information, and taking action to prevent incidents from occurring, ensuring continuity.

Optimization

Innovating in resource utilization; developing people, managing processes and technology.

Cost Reduction

Improving day to day operational results, ensuring decreasing costs over time, thus enabling strategic investment.

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“icorp has the availability and flexibility we require to support the growth of our IT organization in a dynamic and reliable manner.”

| Grupo Gondi | IT Manager

“icorp has been characterized by its great service attitude, responsiveness, and innovation in its internal processes. It is a key business partner for Mars.”

| Mars | Niels Fritz - Senior Information Services Manager

“I recommend icorp, they have helped us achieve continuous growth, they are the ones that achieve that fusion between operation, technology and quality service.”

| OXXO | César Camargo - Information Technology Advisor

“Once you get to know icorp, you fall in love, you know it's a big company, that it's a flexible company, you know it's a company that cares about service.”

| Ferrero | Héctor Baños - IT Manager in Mexico and Central America

Are you ready to discuss your project?
We'd love to hear you

FAQ's : Frequently Asked Questions

What is the duration of the support contracts? expand_more

Support contracts are signed for an annual or multi-year term, linked to a price increase based on Mexico's Consumer Price Index (INPC). There are also occasional projects that are billed on a per-event basis.

Do you have an active REPSE for outsourcing companies? expand_more

Yes, in fact, we were one of the first companies to obtain registration in the registry by meeting all the requirements set by the government institution that issued our Registration Notice number: AR1969/2021.

Where are the remote support agents physically located? expand_more

Agents operate from our global support centers in Mexico, either in Mexico City or in Querétaro. Agents can work in a fully on-site model, remote work, or hybrid arrangements if the operation allows it.

Can you adopt our ticket management software? expand_more

Yes. While we recommend working with ServiceDesk Plus from ManageEngine for its cost-effectiveness and alignment with ITIL best practices, we can adopt any software for service delivery without any issues.

COMPLETE OFFER

Incorporate additional services and solutions to your Help Desk

Remote Support is just one piece of the puzzle to enable your business's competitiveness. Certainly, it's powerful on its own, but when integrated, it becomes exceptional.

Staff Augmentation

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Automation

See More

IT Infrastructure Monitoring and Management

See More

Are you looking for a ServiceDesk software?

If you're looking for a tool to manage IT incidents in your company, we encourage you to get to know ServiceDesk Plus from Manage Engine. This software is in the Gartner Magic Quadrant and is used by over 400 companies on the Forbes 500 list.

Just in case you have any doubts...

If you're not sure where to start or if you have several ideas and need support to give them structure and a strategic focus, then don't hesitate to contact us, we'd love to hear you.

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