They already delegate their marketing processes

and have achieved significant sales growth

Ejecutivo que brinda soluciones de procesos de negocio

Inbound Leads & CRM Service Desk

Access a remote team of marketing analysts dedicated to handling and qualifying your leads, following up on sales opportunities across any digital channel, and managing updates within your CRM.

Focus on growing your business while experts take care of your marketing operations to enhance customer service quality and achieve stronger demand generation results.

Are you ready to start a long-term partnership that empowers your business competitiveness?

The benefits of outsourcing demand generation operations and CRM support

Contract SLAs and leverage the expertise and resources of a trusted business partner to improve operational efficiency and reduce operating costs.

Specialized Profiles

Access a team of analysts experienced in customer service, telemarketing, sales, and CRM management. Ensure service continuity with backup analysts always available.

Deal Generation

Ensure proper lead management and CRM recordkeeping throughout the Buyer’s Journey, with consistent follow-up on sales opportunities until conversion or disqualification.

CRM Management

Request CRM updates based on your needs through a ticketing system from creating new fields to enabling reports and more.

24/7 / 365 Coverage

Take advantage of uninterrupted service coverage that allows us to adapt to any time zone and engage your prospects and customers at any time.

Multilingual Service

Leverage our expertise and bilingual support agents to assist users anywhere in the world.

Self-Service Portal

Give your prospects and customers the freedom to resolve their needs through a self-service portal or knowledge base, or interact directly with marketing agents.

Chatbot Enablement

Reduce the number of required agents by automating the 80/20 of your tickets. Benefit from our experience building chatbots that actually solve issues, run smoothly, and are enjoyable to use.

Data Analytics

Centralize transaction data, configure business rules, and execute real-time escalation triggers or workflows enabling smarter decision-making.

Reports & Recommendations

Gain full visibility into your operation through real-time dashboards. We host performance review sessions to analyze insights and trends, and deliver actionable improvement proposals.

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Why does icorp’s service stand out in the market?

Because we focus on operating with agility, precision, and a strong problem-solving mindset through a service model designed to enable your business competitiveness and improve the satisfaction of your prospects and customers.

FACTS & DATA

A snapshot of key facts to support your case

We’re proud of our more than 35 years of experience, which have allowed us to become a growth pillar for multiple organizations.

> 100

Organizations
Supported

across multiple projects

> 600

Active
Professionals

in continuous operations

94.8 %

Satisfied
Clients

65% Market share

Are you about to implement a project?

Because we strive to be a provider of excellence and become a key driver of your organization’s growth.

OUR MANTRA

In our clients’ own words

icorp enables business competitiveness through three critical pillars, placing the customer at the center of the strategy. A provider of excellence manages and operates to help you achieve a leading position in the market supported by measurable operations, data analysis, and continuous improvement proposals.

Prevention

Identify risks, analyze information, and take action to prevent incidents before they occur ensuring business continuity.

Optimization

Innovate in the use of resources by developing people, managing processes, and implementing technology.

Cost Reduction

Improve operational results by ensuring decreasing costs over time, enabling greater strategic investment.

“Los factores que me hicieron escoger a icorp fueron el profesionalismo, sus precios competitivos y su gran equipo de trabajo motivado a dar lo mejor en todo momento”.

CNH Javier Hernández - Director de TI y Planeación Global

“Our Global IT Service Center is deeply committed to customer satisfaction and operational efficiency, icorp has been a very important piece of our strategy.”

Colgate Pablo Ávila - Associate Director, Global IT

“icorp tiene la disponibilidad y flexibilidad que requerimos para soportar el crecimiento de nuestra organización de TI de una manera dinámica y confiable”.

Grupo Gondi Gerente de TI

“icorp será responsable de administrar los requerimientos hasta su solución. IT Solutions no tiene en sus planes cambiar de proveedor de este módulo clave”.

IT Solutions PMO

Are you ready to talk about your project?
We’d love to hear from you.

FAQ's : Preguntas Frecuentes

¿Cuál es el plazo de los contratos de soporte? expand_more

Los contratos de soporte se firman con plazo anual o multi-anual.

¿Cuánto tiempo tardan en implementar el servicio? expand_more

Todo dependerá de la madurez de tu operación actual y si ya cuentas o no con personal para integrar al equipo. Normalmente un proyecto de implementación ronda entre los 2.5 y los 3 meses y conlleva un precio adicional a la mensualidad del contrato.

¿Cuentan con el REPSE activo para empresas de outsourcing? expand_more

Sí, de hecho fuimos de las primeras empresas que lograron el registro en el padrón por cumplir con todos los requisitos solicitados por la institución gubernamental que nos otorgó el número de Aviso de Registro: AR1969/2021.

¿Dónde se encuentran físicamente los agentes de soporte remoto? expand_more

Los agentes operan desde nuestros centros globales de soporte en México; ya sea en la CDMX o en Querétaro. Los agentes pueden tener esquema 100% presencial, de teletrabajo o esquemas híbridos si la operación lo permite.

¿Pueden adoptar nuestro software de gestión de tickets? expand_more

Sí. Sí, podemos adoptar sin ningún problema cualquier software para la entrega de nuestros servicios. Sin embargo nosotros recomendamos trabajar con ServiceDesk Plus de Manage Engine por su relación calidad-precio y su alineación con las mejores prácticas de ITIL, podemos adoptar sin ningún problema cualquier software para la entrega de nuestros servicios.

OFERTA INTEGRAL

Integra otros servicios y soluciones

Las diversas soluciones por si solas son tan solo una pieza del rompecabezas para habilitar la competitividad de tu negocio. Claro que por sí mismo son poderosas, pero si los integras otras soluciones, entonces se vuelven excepcionales.

¿Buscas un software de tickets?

Si buscas una herramienta para gestionar los tickets en tu empresa, te invitamos a que conozcas ServiceDesk Plus de Manage Engine. Este software está en el cuadrante mágico de Gartner y es usado por más de 400 empresas de la lista Forbes 500.

Por si tienes dudas...

Si no sabes por dónde empezar o traes varias ideas y necesitas apoyo para darle estructura y un enfoque estratégico, entonces no dudes en contactarnos, nos encantaría escucharte.