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 Servicedesk Plus

ServiceDesk Plus: ITSM Software

Forget about the constant interruptions from your support team and transform the way you deliver helpdesk services. With ServiceDesk Plus, you can formalize and professionalize your helpdesk according to your organization’s needs.

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Agentes de Service Desk resolviendo tickets mediante la herramienta de gestión de mesa de ayuda líder del mercado que es ServiceDesk Plus de ManageEngine y que es distribuida por icorp, el mejor partner oficial de ManageEngine en México.

Global Recognitions and Awards

that attest to the effectiveness and efficiency of the best ticket management solution

ServiceDesk Plus de ManageEngine icorp Gold Partner en México

Benefits of ServiceDesk Plus

We want to help you gain control over your IT operations and enhance user satisfaction with ServiceDesk Plus, the most flexible service management software on the market, developed by ManageEngine.

Our partnership allows us to assist you with license acquisition, comprehensive project development, as well as consulting and configuration services for all ManageEngine tools.

Are you ready to start implementing this technology that will enhance your organization’s competitiveness?

Discover all the benefits of ServiceDesk Plus

Deliver excellence with every ticket, improve resolution times, and record every detail in your support process to enhance decision-making with the support of ManageEngine solutions.

High visibility of technology services

Manage incidents, oversee your assets, control changes, create a CMDB, and develop a service catalog with full adherence to the ITIL framework.

IT self-service implementation

Empower your users to solve the most basic IT problems in their operations on their own with a self-service portal and knowledge bases.

Automation of operations

Free your IT analysts from repetitive tasks in your service desk by defining fully automated workflows, rules, alerts, and notifications.

Technology asset management

Centralize the management of your organization's IT assets on a platform that allows you to access the history and use of each component.

Report and dashboard creation

Track all activities in your service desk and generate reports that enable in-depth analysis for optimizing your technology operations.

Integration of IT management

Extend your service desk to manage IT equipment, monitor applications, manage networks and control assets with native integrations.

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Ready to get a quote for this tool?

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Why does icorp's service stand out in the market?

Because we focus on operating with agility, precision, and problem-solving awareness through a carefully designed support model that prioritizes user satisfaction while ensuring their continuity.

We are official ManageEngine partners in Mexico.

Discover the solutions and services with which we can assist your organization in conjunction with ManageEngine tools. We have certified personnel ready to implement any project.

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FACTS AND DATA

A pinch of facts and data to support our argument

Because ManageEngine is a leader in IT management solutions

+ 180000

Companies and organizations

already have ManageEngine solutions

+ 60 %

Of Fortune 500 companies

manage their IT with ManageEngine

+ 3000000

Administrators and consultants

trained in various ManageEngine solutions

Discover the ManageEngine Service Model

Value and Satisfaction expand_more

Are critical indicators of implementation projects. We measure and act accordingly to enhance business competitiveness, focusing on prevention, optimization, cost reduction, and overall well-being.

Diagnosis and Consulting: expand_more

We offer a consultative approach that places the client and their business at the heart of the implementation. We start with a situational diagnosis, conduct a demo, implement a solution to improve a specific area, and repeat the cycle, creating a continuous improvement loop.

Implementation Process expand_more

We create the Project Charter, then complete a Layout Format with the client. We prepare the Technical Report (documentation of what was implemented), followed by sending the Completion Letter confirming the agreements made upon delivery. Finally, we send out the Satisfaction Survey.

Engineers expand_more

Our engineers are on the front line of our model, always ready to leverage their knowledge, tools, and skills to ensure the successful implementation of the entire project.

Experts expand_more

Individuals with extensive knowledge and technical experience. They contribute through a consultative approach to ensure the implementation is well-designed and entirely successful throughout the project.

ManageEngine expand_more

ManageEngine is our technology provider, offering best practices, enabling functionalities, providing second-level support, and addressing questions and issues throughout the implementation process.

Project Management expand_more

Project Management helps us formally manage projects, ensuring the successful initiation and stabilization of the project through an internal project management methodology coordinated by a formal PMO.

Quality Assurance expand_more

We have developed a Quality Assurance process that helps us validate the quality of each deliverable within the project, always focused on meeting and exceeding the client's needs effectively.

Information Security expand_more

Information security ensures that everything we implement meets all information security standards and continuously evaluates any risks inherent to the project.

Knowledge Management expand_more

Our Knowledge Management helps us standardize, document, and update procedures as needed, ensuring that knowledge remains available for future implementation projects.

Service Management expand_more

Service Management helps us understand that IT departments deliver services to their organization. Our mindset is to assist you in ensuring that your internal clients recognize the value you provide, rather than just installing technology.

Consulting Services expand_more

Complementary to the model, we offer technology consulting services, allowing clients to leverage our experts' knowledge to optimize and enhance other areas of their technology operations.

Remote Monitoring expand_more

At icorp, we aim to keep our clients' technology infrastructure 100% operational. To achieve this, we have developed a monitoring model that alerts us to critical incidents and continuously optimizes existing resources.

Remote Support expand_more

With our remote support service, you can reduce IT staff on payroll, unify your support channels, track support tickets, and enhance the satisfaction of your clients and users with our assistance.

Remote Administration expand_more

You can also access our outsourced technology management model at Icorp, designed to enable your IT staff to focus on more strategic tasks within your organization.

Got a project on the horizon?
We’d love to hear from you.

OUR MANTRA

In the words of our clients

icorp enables business competitiveness from 3 critical pillars, placing the customer at the center of the strategy. A wow provider manages and operates to help you achieve a prominent position in the market; with a measurable operation, information analysis, and continuous improvement.

Prevention

Identifying risks, analyzing information, and taking action to prevent incidents from occurring, ensuring continuity.

Optimization

Innovating in resource utilization; developing people, managing processes and technology.

Cost Reduction

Improving operational results, ensuring decreasing costs over time, thus enabling strategic investment.

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“The factors that made me choose icorp were the professionalism, their competitive prices and their great work team motivated to give their best at all times.”

| CNH | Javier Hernández - Director of IT and Global Planning

“Our Global IT Service Center is deeply committed to customer satisfaction and operational efficiency, icorp has been a very important piece of our strategy.”

| Colgate | Pablo Ávila - Associate Director, Global IT

“icorp has the availability and flexibility we require to support the growth of our IT organization in a dynamic and reliable manner.”

| Grupo Gondi | IT Manager

“icorp will be responsible for managing the requirements until their resolution. IT Solutions has no plans to change providers for this key module.”

| IT Solutions | PMO

Ready to discuss your project?
We’d love to hear from you.

FAQ: Frequently Asked Questions

What is the scope of ManageEngine ServiceDesk Plus? expand_more

ServiceDesk Plus offers three available versions. The most basic (Standard) allows for initiating a help desk management culture, measuring SLAs, and managing knowledge bases. The Professional version adds asset management, contracts, and purchase order management. The Enterprise version helps align operations with ITIL, ISO20000, or ISO27000 best practices to generate audit evidence.

What schemes are offered? expand_more

ManageEngine ServiceDesk Plus is available in both on-premise and cloud versions.

How difficult is it to implement ManageEngine ServiceDesk Plus? expand_more

The solution is an out-of-the-box product, so the implementation and management are intuitive, making project delivery times significantly shorter. The solution does not require programming or additional development.

What do I need to obtain a license for ServiceDesk Plus? expand_more

Licensing for ServiceDesk Plus is based on the number of nodes and the number of technical logins.

How does ServiceDesk Plus improve collaboration between IT and facilities teams? expand_more

ServiceDesk Plus has created the Spaces module in its latest version, which improves IT collaboration with other teams.

COMPLETE OFFER

Includes additional services and solutions

The various solutions on their own are just one piece of the puzzle to enable your business's competitiveness. While each is powerful on its own, integrating them with other solutions makes them exceptional.

Desktop Central

View More

AD360

View More

OpManager Plus

View More

Looking to outsource your help desk?

With our support services, we ensure that your users view the IT team as tech heroes: fast, accurate, and technical experts. We handle requests through the most convenient channels and promote a culture of self-service and continuous improvement.

In case you have any doubts...

If you’re unsure where to start or have multiple ideas and need support to structure and strategically focus them, don’t hesitate to reach out to us. We’d love to hear from you.

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