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 IT Service Management

IT Service Management software

Optimize and enhance the delivery of technological services in your organization with the help of help desk management solutions. These solutions enable you to measure all servicedesk operations, automate tasks, and increase user satisfaction throughout the process.

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Analista de soporte técnico dando atención a tickets mediante una herramienta de gestión de mesa de ayuda para tener un Service Desk óptimo.

Gold Partner in Mexico

Discover the solutions catalog that ManageEngine and icorp have for you. We offer implementation services, consulting, licensing, and renewals with certified experts.

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They already have an outstanding help desk

with measurable operations and a focus on user satisfaction

Equipo de agentes de service desk que dan soporte a usuarios mediante un el mejor software de gestión de mesa de ayuda y soporte de tickets.

Optimize your help desk and improve service delivery

We want to hear from you and help develop a plan to optimize your IT Service Management Software. Our goal is to provide you with the tools and knowledge necessary for your support department to shine within your organization.

We aim to increase user satisfaction, improve IT asset management, and prepare you to implement self-service ticketing using tools and consulting processes focused on enhancing the perception and security of your technology services.

Are you ready to start a long term relationship that will enable you to enable your business competitiveness?

Optimize your help desk with ServiceDesk Plus

Explore all the functionalities of one of the best service management tools on the market and begin transforming your organization's help desk services today.

IT asset management

Discover and monitor devices within your network with Asset Explorer. Empower your team to deliver proactive services and optimize resolution time.

Self-service

Implement self-service portals for your users to free up your ServiceDesk agents' time for more critical tasks.

Automations

Reduce the time spent on repetitive help desk tasks by setting up efficient automations for your operation.

ITIL Alignment

Prepare ITIL-aligned support service management efficiently with the theoretical framework and implementation of ServiceDesk Plus.

CMDB

Create an unified repository of multiple technology asset configurations and ensure their correct correlation with the help of the ServiceDesk Plus CMDB.

Reports and dashboards

Create dashboards and reports to aid in strategic decision-making. Additionally, link this information to create automations for your service.

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Do you want to try the benefits of ServiceDesk Plus?

Contact us

Why does icorp's service stand out in the market?

Because we focus on operating with agility, precision, and problem-solving awareness through a carefully designed support model that prioritizes technological competitiveness.

We aim to offer you an exceptional service in every aspect

Here you can analyze the advantages of our partnerships that you can access if you decide to start a business relationship with us.

Economic

Of Service

Operational

FACTS AND DATA

A pinch of facts and data to support our argument

We are proud of the 35 years of experience that has allowed us to be a pillar of growth for multiple organizations.

+ 500

Organizations
supported

With multiple projects

75

NPS
Score

Net Promoter Score

+ 100

Technological
solutions

In our portfolio

Ideal solutions for every IT area

IT service management expand_more

Customized solutions for all types of organizations seeking to improve service delivery and increase user satisfaction.

User management expand_more

Simplify your active directory management, increase your information security systems and be prepared for any IT audit.

IT asset control expand_more

Get control and management of all laptops, cell phones and other technological assets of your organization in a single platform.

Infrastructure monitoring expand_more

Prevent technological failures and improve your service availability with infrastructure monitoring solutions.

IT security management expand_more

Unify the management of all the elements of your technological security systems on a single platform and prevent risks.

Start now with your IT projects!

Because we strive to be an exceptional Provider and become a cornerstone of your organization's technological growth.

Contact us

OUR MANTRA

In the words of our clients

icorp enables business competitiveness from 3 critical pillars, placing the customer at the center of the strategy. A wow provider manages and operates to help you achieve a prominent position in the market; with a measurable operation, information analysis, and continuous improvement.

Prevention

Identifying risks, analyzing information, and taking action to prevent incidents from occurring, ensuring continuity.

Optimization

Innovating in resource utilization; developing people, managing processes and technology.

Cost Reduction

Improving day to day operational results, ensuring decreasing costs over time, thus enabling strategic investment.

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“The factors that made me choose icorp were the professionalism, their competitive prices and their great work team motivated to give their best at all times.”

| CNH | Javier Hernández - Director of IT and Global Planning

“They are our business ally; the attention from both the commercial and technical sides is effective, and the use of the tools has positioned them above competitors.”

| RCD Hotels | Joel Cerino - Senior IT Operations Manager

“Working with icorp is quite agile, and we have a very prompt response. With ManageEngine tools, we have become more proactive, effective, and efficient.”

| Pinturas Prisa | Daniel Carrillo - IT Manager

“I make a broad recommendation of icorp, as their commitment, freshness and professionalism give me confidence to meet my present and future needs.”

| KSPG Automotive | Francisco Macias - IT Director North America

Are you ready to discuss your project?
We'd love to hear you

FAQ's : Frequently Asked Questions

What is the scope of ManageEngine ServiceDesk Plus? expand_more

ServiceDesk Plus offers three available versions. The most basic (Standard) allows for initiating a help desk management culture, measuring SLAs, and managing knowledge bases. The Professional version adds asset management, contracts, and purchase order management. The Enterprise version helps align operations with ITIL, ISO20000, or ISO27000 best practices to generate audit evidence.

What schemes are offered? expand_more

ManageEngine ServiceDesk Plus is available in both on-premise and cloud versions.

How difficult is it to implement ManageEngine ServiceDesk Plus? expand_more

The solution is an out-of-the-box product, so the implementation and management are intuitive, making project delivery times significantly shorter. The solution does not require programming or additional development.

What do I need to obtain a license for ServiceDesk Plus? expand_more

Licensing for ServiceDesk Plus is based on the number of nodes and the number of technical logins.

How does ServiceDesk Plus improve collaboration between IT and facilities teams? expand_more

ServiceDesk Plus has created the Spaces module in its latest version, which improves IT collaboration with other teams.

COMPLETE OFFER

Incorporate additional services and solutions

The various solutions alone are just one piece of the puzzle to enable your business competitiveness. Certainly, they are powerful, but when you integrate them, they become exceptional.

Identity and Access Management

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Endpoint / IT Asset Management

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IT Operations Management

See more

Looking for remote support service?

Our Service Desk is a team of technical analysts operating remotely as the first and only point of contact with your users to handle requests and resolve all IT incidents, ensuring the continuity of your operations.

Just in case you have any doubts...

If you're not sure where to start or if you have several ideas and need support to give them structure and a strategic focus, then don't hesitate to contact us, we'd love to hear you.

icorp Blog | Related Articles

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