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 Chatbots Solutions

Chatbots Solutions for Customer Support

Automate your customer service and achieve effective interactions with a 24/7 chatbot, engaging your users, prospects, and clients in guided, automated conversations.

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Chatbot implementado para la atención de usuarios

They already deliver extraordinary services

resolving inquiries swiftly and extending support hours with chatbots

Implementación efectiva de chatbots realizada por los especialistas de icorp

Develops custom chatbots

Implement a rule-based chatbot focused on user experience (UX) to avoid friction points and ensure your users are delighted with every interaction.

Reduce the number of agents by automating 80% of your tickets with a chatbot that solves issues seamlessly and is enjoyable to use. Additionally, enable a measurable operation by leveraging Artificial Intelligence tools.

We integrate your favorite business applications.

Are you ready to start a long-term relationship that will enable you to enhance your business competitiveness?

Improve the efficiency and scalability of your customer service

Focus on more complex issues and let chatbots handle the simple, repetitive interactions

Omnichannel Attention

Integrate your various channels, so customers can switch seamlessly without losing conversation continuity, transforming their experience from the first contact.

Complete Information

Collect and centralize your customers' or users' information (queries, interactions, and transactions), enhancing their experience and the efficiency of your customer service agents.

Frictionless Experience

Use friendly, simple communication in the same language as your customers and users, eliminating friction points to ensure they are delighted with every interaction.

Data Analytics

Analyze the behaviors, consumption habits, trends, needs, and preferences of your customers and users to make decisions that impact their experience and satisfaction.

Self-Service Portal

Give your users the freedom to resolve their needs through a self-service portal that allows them to access a knowledge base and interact with support agents.

Live Translation

Eliminate unnecessary costs and maximize chat functionality by offering multi-language support where agents write in Spanish but users read in their preferred language.

ITSM Software

Utilize one of the best information systems to centrally and comprehensively manage all incidents and requests raised by your IT users on a day-to-day basis.

Contact Centers

Transform your customer service experience with omnichannel support, available 24/7, featuring multi-language support, WhatsApp integration, chatbots, automation, and continuous improvement.

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Are you looking to implement this solution?

Contact Us

Why does icorp's service stand out in the market?

Because we focus on operating with agility, precision, and problem-solving awareness through a carefully designed support model that prioritizes user satisfaction while ensuring their continuity.

Discover some of the platforms and software we can assist you with

To enable chatbots to interact with other systems and applications and achieve a smoother experience for the end-user, here's an example of the tools we use to develop and integrate them with over 30 applications through APIs and Webhooks.

Platforms

Support Portals

Messaging

FACTS & DATA

A pinch of facts and data to support our argument

We take pride in our 35 years of experience, which have allowed us to be a cornerstone of growth for multiple organizations.

+ 100

Clients
Supported

with multiple projects

+ 100

Solutions &
Services

from our catalog

100 %

Operative
Precision

from our implemented bots

Discover the DTS service model

Value and Satisfaction expand_more

Enable your business's competitiveness through prevention, optimization, and cost reduction. We work with indicators to ensure this.

Diagnosis and Consulting expand_more

Our consultative approach places your goals, plans, and challenges at the center of the project, starting with an exploration session, demo, and PoC to validate the solution.

Implementation Process expand_more

Ensure success in the implementation of your project; we follow a standard procedure from the Charter to the Satisfaction Survey.

Consultants expand_more

Take advantage of the expertise of our consultants, who are ready to listen to you and propose customized solutions for your business needs.

Experts expand_more

The experts contribute their extensive knowledge and technical experience to the consultative approach, ensuring the implementation is well-designed and successful.

Vendors expand_more

Count on the support of our vendors, who provide second-level support and address your questions and issues during the implementation.

Agile Methodologies expand_more

Access up-to-date information on the status of your project and progress made in each iteration. We manage with Agile or Waterfall methodologies.

Quality Assurance expand_more

Be confident that each deliverable of your project meets quality criteria, and we validate that your requirements and expectations are fulfilled.

Information Security expand_more

Don't worry about the security of your information; we ensure compliance with standards and evaluate project-related risks.

Knowledge Management expand_more

Achieve a higher-quality project; we work consistently and standardizedly, leveraging lessons learned from each implementation.

Project Management expand_more

Ensure the success of your project with an internal project management methodology coordinated by a formal PMO, ensuring timely delivery.

Consulting Service expand_more

Benefit from our knowledge and experience to enhance your competitiveness. We have experts in best practices and technology selection.

Remote Monitoring expand_more

Prevent incidents and imminent failures in your infrastructure by delegating monitoring to a team that handles alerts, communicates them, and escalates as needed.

Remote Support expand_more

Forget about application support; delegate it to specialists and free up time and resources. We make on-demand adjustments to design and configuration.

Remote Admin expand_more

Manage your infrastructure without getting your hands dirty; let a team of IT specialists optimize your resources and minimize the risks of continuity loss.

Are you looking to initiate a project?

Engage with our team of experts to define your needs and begin developing the best solution for your organization.

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OUR MANTRA

In the words of our clients...

icorp enables business competitiveness from 3 critical pillars, placing the customer at the center of the strategy. A wow provider manages and operates to help you achieve a prominent position in the market; with a measurable operation, information analysis, and continuous improvement.

Prevention

Identifying risks, analyzing information, and taking action to prevent incidents from occurring, ensuring continuity.

Optimization

Innovating in resource utilization; developing people, managing processes and technology.

Cost Reduction

Improving day to day operational results, ensuring decreasing costs over time, thus enabling strategic investment.

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“They have experience, they offer services based on methodologies and that makes you trust the company, they have been updated and have done things well.”

| CEA | Humberto Guerrero - Director of IT and Communications

“Our Global IT Service Center is deeply committed to customer satisfaction and operational efficiency, icorp has been a very important piece of our strategy.”

| Colgate | Pablo Ávila - Associate Director, Global IT

“Their model is satisfying for us, not just providing the service, but having a person proposing improvements and seeing that everything is right.”

| Scania | Israel Chaparro - Digitalization Coordinator

“icorp has been characterized by its great service attitude, responsiveness, and innovation in its internal processes. It is a key business partner for Mars.”

| Mars | Niels Fritz - Senior Information Services Manager

Are you ready to discuss your project?
We'd love to hear you

FAQ's : Frequently Asked Questions

Can the chatbot be integrated into all my tools? expand_more

It depends on the tool you want to integrate and whether it has an API or a web service that allows us to communicate with it. The scope of the integration will depend on the scope of the tools. Contact us to find out if a specific tool can be integrated.

How many concurrent users does the chatbot support? expand_more

Basically, it supports up to 3,000 users per hour. However, we can handle an on-demand rate to suit your needs.

Can the conversation be passed from a chatbot to an agent? expand_more

Yes, the tool allows it. However, we do not recommend using the chatbot solution as a chat solution, as there is no advanced configuration for user support.

Does an agent need a special chatbot license? expand_more

Yes, each agent must have their own license, as the name of the transferred agent will appear when the conversation takes place. Additionally, we recommend following ISO security policies.

What happens to the cost of the chatbot if my operation increases? expand_more

The technology we use allows for "on-demand" service, so prices can be adjusted based on your demand. Alternatively, we can offer a mixed pricing model where you pay a base fee, and if your usage exceeds that baseline, you incur an additional charge.

COMPLETE OFFER

Incorporate additional services and solutions to your services

Our solutions are just one piece of the puzzle to enable your business's competitiveness. Certainly, it's powerful on its own, but when integrated, it becomes exceptional.

Remote Support / Service Desk

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IT Call Center

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Omnichannel Attention

See More

Another digital transformation solution?

Optimize processes within your organization with our various solutions for digitalization and task automation. From custom developments to bot creation, we aim to unleash your organization's full potential.

In case you have any doubts...

If you're unsure where to start or have multiple ideas needing structure and strategic focus, don't hesitate to reach out. We're here to listen and provide support.

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