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 Omnichannel

Omnichannel support service for your users

Integrate your Marketing, Sales, and Support operations, and transform your customers' experience from the first contact through their favorite channels, all in a centralized way.

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Omnicanalidad en la atención de usuarios como estrategia de alto valor para las organziaciones

They already offer a unique experience to their customers.

by automating their processes and eliminating silos

Usuario usando herramientas ominicanal que le permite comunicarse por varios canales para recibir soporte.

Omnichannel Support and RevOps Strategy

Consolidate your Marketing, Sales, and Support operations to build better relationships with your customers from the first contact to closing deals and beyond.

We can help you connect your business applications through APIs and enable multi-channel presence to engage with your users on their favorite channels, all integrated into a single management tool.

We offer integrations with CRM, customizable widgets, chat with real-time translation, self-service portals, knowledge bases, and more.

Are you ready to start a long-term relationship that will enable you to enhance your business competitiveness?

Simplify your processes and create a Wow experience

Align the functions that impact your company's revenue generation and unify support channels to maximize your efficiency and financial results.

Automation

Automate the tracking of your sales opportunities and task assignment to your sales team, reducing time spent on administrative tasks.

Omnichannel Attention

Offer your users the ability to contact customer service via phone, email, chat, WhatsApp, or Facebook Messenger, while keeping all information at one place.

Self-Service Portal

Empower your users to resolve their needs through a self-service portal, enabling them to access a knowledge base and interact with support agents.

Chatbots Use

Reduce the number of agents by automating 80% of your tickets. Leverage our expertise in developing chatbots that solve problems effectively and provide an enjoyable user experience.

User Experience (UX)

We focus on satisfaction to create flows that are easy to use and understand, while also meeting the needs and expectations of your customers and users

Live Translation

Eliminate unnecessary costs and maximize chat support by providing multi-language support with agents who write in Spanish, but users read in their preferred language.

Data Analytics

Centralize your business operations information and gain valuable insights to optimize your processes and make more informed decisions.

ITSM Software

Utilize one of the best information systems to centrally and comprehensively manage all incidents and requests raised by your IT users on a day-to-day basis.

Apps Support

Promote digital transformation and offer the service of adjustments and changes in the design and configuration of your in-house and legacy applications with specialized software engineers.

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Would you like to experience a demo?

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Why does icorp's service stand out in the market?

Because we focus on operating with agility, precision, and problem-solving awareness through a carefully designed support model that prioritizes user satisfaction while ensuring their continuity.

Discover some of the platforms and software* we can help you with

Because we know automation plays an important role in your Omnichannel and RevOps strategy, here is an example of the tools we can integrate to simplify your processes and enable communication with your customers and users.

Social

Platforms

Channels

Facts and Data

A pinch of facts and data to support our argument

Because our Net Promoter Score (NPS) is significantly above the global market [42 according to ClearlyRated.com], in addition to achieving high levels in CSAT and SLA compliance.

+ 100

Clients
Supported

with multiple projects

+ 100

Solutions &
Services

from our catalog

100 %

Operative
Precision

from our implemted bots

Discover the DTS service model

Value and Satisfaction expand_more

Enable your business's competitiveness through prevention, optimization, and cost reduction. We work with indicators to ensure this.

Diagnosis and Consulting expand_more

Our consultative approach places your goals, plans, and challenges at the center of the project, starting with an exploration session, demo, and PoC to validate the solution.

Implementation Process expand_more

Ensure success in the implementation of your project; we follow a standard procedure from the Charter to the Satisfaction Survey.

Consultants expand_more

Take advantage of the expertise of our consultants, who are ready to listen to you and propose customized solutions for your business needs.

Experts expand_more

The experts contribute their extensive knowledge and technical experience to the consultative approach, ensuring the implementation is well-designed and successful.

Vendors expand_more

Count on the support of our vendors, who provide second-level support and address your questions and issues during the implementation.

Agile Methodologies expand_more

Access up-to-date information on the status of your project and progress made in each iteration. We manage with Agile or Waterfall methodologies.

Quality Assurance expand_more

Be confident that each deliverable of your project meets quality criteria, and we validate that your requirements and expectations are fulfilled.

Information Security expand_more

Don't worry about the security of your information; we ensure compliance with standards and evaluate project-related risks.

Knowledge Management expand_more

Achieve a higher-quality project; we work consistently and standardizedly, leveraging lessons learned from each implementation.

Project Management expand_more

Ensure the success of your project with an internal project management methodology coordinated by a formal PMO, ensuring timely delivery.

Consulting Service expand_more

Benefit from our knowledge and experience to enhance your competitiveness. We have experts in best practices and technology selection.

Remote Monitoring expand_more

Prevent incidents and imminent failures in your infrastructure by delegating monitoring to a team that handles alerts, communicates them, and escalates as needed.

Remote Support expand_more

Forget about application support; delegate it to specialists and free up time and resources. We make on-demand adjustments to design and configuration.

Remote Admin expand_more

Manage your infrastructure without getting your hands dirty; let a team of IT specialists optimize your resources and minimize the risks of continuity loss.

Are you looking to initiate a project?

Engage with our team of experts to define your needs and begin developing the best solution for your organization.

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OUR MANTRA

In the words of our clients...

icorp enables business competitiveness from 3 critical pillars, placing the customer at the center of the strategy. A wow provider manages and operates to help you achieve a prominent position in the market; with a measurable operation, information analysis, and continuous improvement.

Prevention

Identifying risks, analyzing information, and taking action to prevent incidents from occurring, ensuring continuity.

Optimization

Innovating in resource utilization; developing people, managing processes and technology.

Cost Reduction

Improving day to day operational results, ensuring decreasing costs over time, thus enabling strategic investment.

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“The factors that made me choose icorp were the professionalism, their competitive prices and their great work team motivated to give their best at all times.”

| CNH | Javier Hernández - Director of IT and Global Planning

“Their model is satisfying for us, not just providing the service, but having a person proposing improvements and seeing that everything is right.”

| Scania | Israel Chaparro - Digitalization Coordinator

“Once you get to know icorp, you fall in love, you know it's a big company, that it's a flexible company, you know it's a company that cares about service.”

| Ferrero | Héctor Baños - IT Manager in Mexico and Central America

“icorp has been characterized by its great service attitude, responsiveness, and innovation in its internal processes. It is a key business partner for Mars.”

| Mars | Niels Fritz - Senior Information Services Manager

Are you ready to discuss your project?
We'd love to hear you

FAQ's : Frequently Asked Questions

What communication channels can be enabled for the service? expand_more

We can integrate phone calls, email, live chat with simultaneous translation, Facebook Messenger, WhatsApp, chatbots, web widgets, and a self-service portal with a knowledge base.

What is the scope of the omnichannel support service? expand_more

We provide implementation services for the omnichannel tool, from identifying needs to transition and monitoring in a production environment, including the design, configuration, and creation of automated workflows.

What does the value proposition of the omnichannel support service include? expand_more

We offer support and configuration, user experience (UX)-focused implementation, integration with any application that has an open API, custom "mini" applications (widgets/smart plugs), and post-sale service upon purchasing a support plan.

COMPLETE OFFER

Incorporate additional services and solutions to your services

Our solutions are just one piece of the puzzle to enable your business's competitiveness. Certainly, it's powerful on its own, but when integrated, it becomes exceptional.

Remote Support / Service Desk

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IT Call Center

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Chatbots Implementation

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Another digital transformation solution?

Optimize processes within your organization with our various solutions for digitalization and task automation. From custom developments to bot creation, we aim to unleash your organization's full potential.

In case you have any doubts...

If you're unsure where to start or have multiple ideas needing structure and strategic focus, don't hesitate to reach out. We're here to listen and provide support.

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