IT Infrastructure Monitoring Service (NOC)

Hire an IT Sentinel to remotely monitor your infrastructure, stay on top of alerts, communicate them to you, escalate them to higher support levels, seek to prevent imminent failures, and drive continuous improvement.

800 890 7242

They already provide extraordinary IT services

And they ensure the continuity of their operations. Technical issues no longer hold them back!

Ingeniero técnico de sistemas que brinda soporte y monitoreo de infraestuctura

For you who are looking to sleep peacefully

Because you and what you want to achieve are most important, our IT Network Operation Center (NOC) service has a flexible model that can be tailored to your needs and expectations while adhering to best practices.

It doesn't matter if your support is managed internally or through a specialized provider, it's never too late to transform your current situation by always putting users at the center of the strategy.

We operate remotely from Mexico through our global support centers located in Mexico City and Querétaro.

Are you ready to start a long-term relationship that will enable you to enhance your business competitiveness?

Improve the availability of your infrastructure

At icorp, we strive to keep our clients' technology infrastructure 100% operational, which is why we have developed a monitoring model that alerts us to critical incidents and optimizes existing resources at all times.

24/7 @ 365 Service

Take advantage of an uninterrupted service window to ensure our ability to seamlessly adapt to any time zone, providing round-the-clock resolution for IT requests and incidents.

NOC

We have created a command center with the most modern and comprehensive technology, providing us with a 360° view of our clients' logical infrastructure.

Proactive Alerts

We have implemented a fully alerts and notifications system that allows us to prevent failures, interruptions, or degradations in the delivery of application services.

Security Systems

We apply security systems based on the layered model, establishing multiple barriers for each part of the technology infrastructure and its analysis.

Service Flexibility

We adapt our monitoring and management operations to seamlessly comply with the unique expectations of any type of project and specific requests from our clients.

Certified Team

We certify every member of our team and our procedures under the highest security standards, ensuring reliable operational continuity and IT compliance.

Reports & Dashboards

We deliver a series of monthly reports that enable the IT leaders to understand in detail their support operations and all technology operations at their place.

Complaints Unit

We are committed to continuous improvement by carefully analyzing every comment received and providing resolution plans through our dedicated complaints unit.

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Are you interested in discovering our NOC model?

Contact Us

Why does icorp's service stand out in the market?

Because we focus on operating with agility, precision, and problem-solving awareness through a carefully designed support model that prioritizes user satisfaction while ensuring their continuity.

We prevent technological catastrophes of any kind.

Discover some of the many technological events we monitor and the tasks we perform from our Network Operations Center (NOC), ensuring the continuous availability of your organization's IT infrastructure.

Infrastructure

Security

Backup & DRP

FACTS & DATA

A pinch of facts and data to support our argument

Because our Net Promoter Score (NPS) is significantly above the global market [42 according to ClearlyRated.com], in addition to achieving high levels in CSAT and SLA compliance.

75

NPS
Outcome

Net Promoter Score

> 96 %

CSAT
Outcome

Participation > 20%

+ 16500

Training
Hours

During 2021

STILL HAVE QUESTIONS?

IT Command Center, our remote monitoring center

Centralize and manage the monitoring of all your IT assets with the help of our powerful infrastructure and highly trained staff. Our NOC model can assist you in verifying the health of your servers, addressing incidents in your Active Directory, checking the status of your networks, and much more.

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With a support model that assists and empowers you

DRP / BCP Infrastructure expand_more

Enjoy a high-availability infrastructure, with two interconnected support centers, backup power, virtualized servers, and redundancy.

Best IT Practices expand_more

Implement an ITIL-based service desk to manage your services. We are certified in ISO/IEC 20000-1:2018 and ISO/IEC 27001:2013.

Service Delivery Managers expand_more

These leaders are responsible for contractual compliance and customer relationship management, always striving for continuous improvement in an environment of excellence.

Operational Coordinators expand_more

The coordinator is responsible for personnel administrative management, as well as performance management and continuous improvement of the accounts they oversee.

Backup Staff expand_more

Don't worry about absences due to turnover, illness, maternity, or vacations; we have additional agents to cover operations.

Quality Assurance expand_more

Our most experienced analysts conduct quality control tests with 14 criteria to ensure that agents follow the protocol.

Knowledge Management expand_more

We focus on standardizing, documenting, and updating procedures in a living knowledge base that is available to agents.

Project Management expand_more

Ensure the success of the startup and stabilization of operations with an internal project management methodology coordinated by a formal PMO.

Training Program expand_more

Take advantage of our program, where employees develop both soft and technical skills, as well as specialized and leadership competencies.

Performance Evaluations expand_more

Because a measurable operation enables continuous improvement, we work with well-designed indicators for both agents and the service as a whole.

Satisfaction Surveys expand_more

Understand your users' perception through CSAT, respond to service surveys we provide, and access our Complaints and Suggestions Unit.

Feedback & Coaching expand_more

We maintain open communication with the client and our employees, working comprehensively to improve performance and well-being.

Learn how to craft a Support RFP today!

Because securing an Exceptional Provider is directly proportional to the quality of the requirement and a well-defined, clear expectation.

Register for the webinar (esp)

OUR MANTRA

In the words of our clients...

icorp enables business competitiveness from 3 critical pillars, placing the customer at the center of the strategy. A wow provider manages and operates to help you achieve a prominent position in the market; with a measurable operation, information analysis, and continuous improvement.

Prevention

Identifying risks, analyzing information, and taking action to prevent incidents from occurring, ensuring continuity.

Optimization

Innovating in resource utilization; developing people, managing processes and technology.

Cost Reduction

Improving operational results, ensuring decreasing costs over time, thus enabling strategic investment.

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“They have experience, they offer services based on methodologies and that makes you trust the company, they have been updated and have done things well.”

| CEA | Humberto Guerrero - Director of IT and Communications

“The factors that made me choose icorp were the professionalism, their competitive prices and their great work team motivated to give their best at all times.”

| CNH | Javier Hernández - Director of IT and Global Planning

“icorp has been characterized by its great service attitude, responsiveness, and innovation in its internal processes. It is a key business partner for Mars.”

| Mars | Niels Fritz - Senior Information Services Manager

“icorp has the availability and flexibility we require to support the growth of our IT organization in a dynamic and reliable manner.”

| Grupo Gondi | IT Manager

Are you ready to discuss your project?
We'd love to hear you

FAQ's : Frequently Asked Questions

What is the objective of our IT Command Center (NOC)? expand_more

The objective is to provide a space with the necessary tools to attend remote monitoring and administration of your IT infrastructure activities, such as support resolving Windows active directory problems, creating virtual server instances as well as configuring storage and perimeter security equipment (firewalls), as well as their respective changes.

What are the expected results from acquiring this service? expand_more

Real-time view of the health of your infrastructure 24/7. A well as operation and proactive monitoring of incidents, improvement proposals, reduction of failures to a minimum, visible results, and complete service availability.

What do I need to know in order to make a monitoring request? expand_more

You need to know the number of devices, services, and sites within your IT infrastructure, as well as how many of them are considered high availability. Additionally, you should be aware of the monitoring schedule and how many people or teams manage the IT infrastructure.

What happens if I don’t have monitoring tools yet? expand_more

No problem! Our service is consultative, and we have tools to remotely monitor your infrastructure. We can also recommend the ones that best fit your needs. Some options include PRTG, OpManager, and Site7x24.

COMPLETE OFFER

Integrate other services and solutions into your technology infrastructure monitoring.

Infrastructure monitoring is just one piece of the puzzle to enable your business competitiveness. While powerful on its own, integrating it with other services makes it exceptional.

Infrastructure management (NOC)

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Service Desk / Help Desk

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Site Support / On-site Support

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Software to monitor infrastructure?

Minimize organization downtime by monitoring your technological infrastructure and preventing any operational failures caused by IT issues. Improve service delivery and ensure infrastructure continuity with ManageEngine OpManager Plus.

Just in case you have any doubts...

If you're not sure where to start or if you have several ideas and need support to give them structure and a strategic focus, then don't hesitate to contact us, we'd love to hear you.

icorp Blog | Related Articles

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