Homechevron_right
 BPO Services chevron_right
 IT Support chevron_right
 NOC: Administration

Infrastructure Management Services for IT infrastructure

Hire an IT Sentinel at its highest power, a team of experts managing your infrastructure proactively, optimizing resources, and liaising with other players such as suppliers and manufacturers.

800 890 7242
Ingeniero de soporte técnico con perfil especializado para la administración de infraestructura

They offer extraordinary IT services

that ensure continuity and satisfaction for their users... Technical problems no longer hold them back!

NOC Oficina de monitoreo remoto

Delegate and ensure availability and continuous improvement

Because the most important thing is you and what you want to achieve, our Infrastructure Management Services (NOC) has a flexible model that can be tailored to your needs and expectations while adhering to best practices.

We prevent failures and optimize your resources. Our IT Sentinel integrates the monitoring and management of all technological components that enable your organization’s operations.

We operate remotely from Mexico through our global support centers located in CDMX and the city of Querétaro.

Are you ready to start a long-term relationship that will enable you to enhance your business competitiveness?

Optimize the management of your IT infrastructure

Access the outsourced technology management model we offer at icorp and enable your IT staff to focus on more strategic tasks within your organization.

NOC

We have created a command center with the most modern and comprehensive technology, providing us with a 360° view of our clients' logical infrastructure.

Proactive Alerts

We have implemented a fully alerts and notifications system that allows us to prevent failures, interruptions, or degradations in the delivery of application services.

Security Systems

We apply security systems based on the layered model, establishing multiple barriers for each part of the technology infrastructure and its analysis.

Holistic Support

We incorporate a remote and on-site support scheme into infrastructure monitoring, allowing us to respond swiftly to any incident that threatens IT operations.

IT Task Management

We perform regular IT tasks to ensure proper management of infrastructure and vendors, validating that everything is in compliance and optimal conditions.

Aligned with standards

We certify every member of our team and procedures under the highest security standards, ensuring seamless operational continuity and risk mitigation.

Reports & Dashboards

We deliver a series of monthly reports that enable the IT leaders to understand in detail their support operations and all technology operations at their place.

Complaints Unit

We are committed to continuous improvement by carefully analyzing every comment received and providing resolution plans through our dedicated complaints unit.

network_check

Are you interested in discovering our NOC model?

Contact Us

Why does icorp's service stand out in the market?

Because we focus on operating with agility, precision, and problem-solving awareness through a carefully designed support model that prioritizes user satisfaction while ensuring their continuity.

We prevent technological catastrophes of any kind.

Discover some of the many technological events we monitor and the tasks we perform from our Network Operations Center (NOC), ensuring the continuous availability of your organization's IT infrastructure.

Infrastructure

Security

Back Up Plans

FACTS & DATA

A pinch of facts and data to support our argument

Because our Net Promoter Score (NPS) is significantly above the global market [42 according to ClearlyRated.com], in addition to achieving high levels in CSAT and SLA compliance.

75

NPS
Outcome

Net Promoter
Score

> 96 %

CSAT
Outcome

Participation > 20%

+ 16500

Training
Hours

During 2021

STILL HAVE QUESTIONS?

IT Command Center, our remote monitoring center

Centralize and manage the monitoring of all your IT assets with the help of our powerful infrastructure and highly trained staff. Our NOC model can assist you in verifying the health of your servers, addressing incidents in your Active Directory, checking the status of your networks, and much more.

Watch tour

With a support model that assists and empowers you

DRP / BCP Infrastructure expand_more

Enjoy a high-availability infrastructure, with two interconnected support centers, backup power, virtualized servers, and redundancy.

Best IT Practices expand_more

Implement an ITIL-based service desk to manage your services. We are certified in ISO/IEC 20000-1:2018 and ISO/IEC 27001:2013.

Service Delivery Managers expand_more

These leaders are responsible for contractual compliance and customer relationship management, always striving for continuous improvement in an environment of excellence.

Operational Coordinators expand_more

The coordinator is responsible for personnel administrative management, as well as performance management and continuous improvement of the accounts they oversee.

Backup Staff expand_more

Don't worry about absences due to turnover, illness, maternity, or vacations; we have additional agents to cover operations.

Quality Assurance expand_more

Our most experienced analysts conduct quality control tests with 14 criteria to ensure that agents follow the protocol.

Knowledge Management expand_more

We focus on standardizing, documenting, and updating procedures in a living knowledge base that is available to agents.

Project Management expand_more

Ensure the success of the startup and stabilization of operations with an internal project management methodology coordinated by a formal PMO.

Training Program expand_more

Take advantage of our program, where employees develop both soft and technical skills, as well as specialized and leadership competencies.

Performance Evaluations expand_more

Because a measurable operation enables continuous improvement, we work with well-designed indicators for both agents and the service as a whole.

Satisfaction Surveys expand_more

Understand your users' perception through CSAT, respond to service surveys we provide, and access our Complaints and Suggestions Unit.

Feedback & Coaching expand_more

We maintain open communication with the client and our employees, working comprehensively to improve performance and well-being.

Learn how to craft a Support RFP today!

Because securing an Exceptional Provider is directly proportional to the quality of the requirement and a well-defined, clear expectation.

Register for the webinar (esp)

OUR MANTRA

In the words of our clients...

icorp enables business competitiveness from 3 critical pillars, placing the customer at the center of the strategy. A wow provider manages and operates to help you achieve a prominent position in the market; with a measurable operation, information analysis, and continuous improvement.

Prevention

Identifying risks, analyzing information, and taking action to prevent incidents from occurring, ensuring continuity.

Optimization

Innovating in resource utilization; developing people, managing processes and technology.

Cost Reduction

Improving operational results, ensuring decreasing costs over time, thus enabling strategic investment.

play_arrow

“icorp has the availability and flexibility we require to support the growth of our IT organization in a dynamic and reliable manner.”

| Grupo Gondi | IT Manager

“I recommend icorp, they have helped us achieve continuous growth, they are the ones that achieve that fusion between operation, technology and quality service.”

| OXXO | César Camargo - Information Technology Advisor

“The factors that made me choose icorp were the professionalism, their competitive prices and their great work team motivated to give their best at all times.”

| CNH | Javier Hernández - Director of IT and Global Planning

“Once you get to know icorp, you fall in love, you know it's a big company, that it's a flexible company, you know it's a company that cares about service.”

| Ferrero | Héctor Baños - IT Manager in Mexico and Central America

Are you ready to discuss your project?
We'd love to hear you

FAQ's : Frequently Asked Questions

What is the objective of our IT Command Center (NOC)? expand_more

The objective is to provide a space with the necessary tools to attend remote monitoring and administration of your IT infrastructure activities, such as support resolving Windows active directory problems, creating virtual server instances as well as configuring storage and perimeter security equipment (firewalls), as well as their respective changes.

What is the scope of the remote administration service? expand_more

The service includes attention and resolution of alerts, execution of periodic activities, security updates, debugging of temporary files, management of Incidents with suppliers, administration of hybrid environments, advice on migrations or IT projects, to the monthly delivery of reports and statistics.

What do I need to know to make a remote administration request? expand_more

You need to provide details about the equipment, service or application you want to manage, the desired configuration, the type of administration required, administration schedules, and your expectations for the service.

What remote administration options do I have? expand_more

Remote administration of a team can be done through you as the client or with total control by the provider (icorp)

COMPLETE OFFER

Integrate other services and solutions into your technology infrastructure monitoring.

Infrastructure monitoring is just one piece of the puzzle to enable your business competitiveness. While powerful on its own, integrating it with other services makes it exceptional.

Infrastructure monitoring (NOC)

View more

Service Desk / Help Desk

View more

Site Support / On-site Support

View more

Software to monitor infrastructure?

Minimize organization downtime by monitoring your technological infrastructure and preventing any operational failures caused by IT issues. Improve service delivery and ensure infrastructure continuity with ManageEngine OpManager Plus.

Just in case you have any doubts...

If you're not sure where to start or if you have several ideas and need support to give them structure and a strategic focus, then don't hesitate to contact us, we'd love to hear you.

icorp Blog | Related Articles

play_arrow
Call Now Button