Homechevron_right
 BPO Services chevron_right
 Dev Solutions chevron_right
 Application Support

Remote Application Support for Business

Hire an on-demand service to remotely support your In-house and Legacy applications under a ticket-based model. Delegate the support to specialists, free up time and resources, and focus on your core business.

800 890 7242

They already provide extraordinary IT services

And they ensure the continuity of their operations. Technical issues no longer hold them back!

Specialized Software Engineers

Implement a service for adjustments and changes in the design and configuration of your in-house and legacy applications. We can perform legacy application migration, ERP or CRM implementation, and new technology integration.

Drive digital transformation with specialized software engineers operating through a service desk. We offer a flexible service model tailored to your needs and expectations.

Are you ready to start a long-term relationship that will enhance your business competitiveness?

Reduce headcount and enable digital transformation

Delegate the recruitment and selection process, reduce the learning curve, respond quickly to your users, and improve their satisfaction.

Flexible Service

Access a specialized service desk that manages all your tickets on demand through software and based on SLA compliance.

Junior and Senior Consultants

Hire a team of engineers specialized in application design and configuration, migration, ERP or CRM implementation, and technology integration.

Agile Methodologies

Ensure quality support. Our staff is highly trained and operates based on Agile programming methodology with Scrum and Jira.

IT Security

Sleep peacefully knowing your information security is assured. Our service delivery includes this pillar to ensure compliance with standards.

SLA Compliance

Ensure that your expectations regarding service levels, delivery timelines, and the quality of work or projects will be met according to the agreed terms.

Continuous Improvement

Benefit from a set of well-designed indicators that generate daily statistics and monthly reports analyzed by our leaders to drive changes and improvements over time.

support_agent

Are you interested in discovering our support model?

Contact Us

Why does icorp's service stand out in the market?

Because we focus on operating with agility, precision, and problem-solving awareness through a carefully designed support model that prioritizes user satisfaction while ensuring their continuity.

Ensure continuous operation of your applications through experts

We have a network of programmers and software engineers to support your applications and prevent interruptions in the operation of your business tools. Here are examples of the applications they specialize in.

Low Code Apps

Collaborative Suites

ERPs y SCM

Full-Stack

Business Analysis

Apps Legacy

FACTS & DATA

A pinch of facts and data to support our argument

Because our Net Promoter Score (NPS) is significantly above the global market [42 according to ClearlyRated.com], in addition to achieving high levels in CSAT and SLA compliance.

75

NPS
Outcome

Net Promoter
Score

> 96 %

CSAT
Outcome

Participation > 20%

+ 16500

Training
Hours

during 2021

With a support model

DRP / BCP Infrastructure expand_more

Enjoy a high-availability infrastructure, with two interconnected support centers, backup power, virtualized servers, and redundancy.

Best IT Practices expand_more

Implement an ITIL-based service desk to manage your services. We are certified in ISO/IEC 20000-1:2018 and ISO/IEC 27001:2013.

Service Delivery Managers expand_more

Estos líderes están a cargo del cumplimiento contractual y la relación con el cliente, siempre buscando la mejora continua en un entorno de excelencia.

Coordinadores Operativos expand_more

The coordinator is responsible for personnel administrative management, as well as performance management and continuous improvement of the accounts they oversee.

Backup Staff expand_more

Don't worry about absences due to turnover, illness, maternity, or vacations; we have additional agents to cover operations.

Quality Assurance expand_more

Our most experienced analysts conduct quality control tests with 14 criteria to ensure that agents follow the protocol.

Knowledge Management expand_more

We focus on standardizing, documenting, and updating procedures in a living knowledge base that is available to agents.

Project Management expand_more

Ensure the success of the startup and stabilization of operations with an internal project management methodology coordinated by a formal PMO.

Training Program expand_more

Take advantage of our program, where employees develop both soft and technical skills, as well as specialized and leadership competencies.

Performance Evaluations expand_more

Because a measurable operation enables continuous improvement, we work with well-designed indicators for both agents and the service as a whole.

Satisfaction Surveys expand_more

Understand your users' perception through CSAT, respond to service surveys we provide, and access our Complaints and Suggestions Unit.

Feedback and Coaching expand_more

We maintain open communication with the client and our employees, working comprehensively to improve performance and well-being.

Learn how to craft a Support RFP today!

Because securing an Exceptional Provider is directly proportional to the quality of the requirement and a well-defined, clear expectation.

Register for the webinar (esp)

OUR MANTRA

In the words of our clients

icorp enables business competitiveness from 3 critical pillars, placing the customer at the center of the strategy. A wow provider manages and operates to help you achieve a prominent position in the market; with a measurable operation, information analysis, and continuous improvement.

Prevention

Identifying risks, analyzing information, and taking action to prevent incidents from occurring, ensuring continuity.

Optimization

Innovating in resource utilization; developing people, managing processes and technology.

Cost Reduction

Improving day to day operational results, ensuring decreasing costs over time, thus enabling strategic investment.

play_arrow

“Our Global IT Service Center is deeply committed to customer satisfaction and operational efficiency, icorp has been a very important piece of our strategy.”

| Colgate | Pablo Ávila - Associate Director, Global IT

“They have experience, they offer services based on methodologies and that makes you trust the company, they have been updated and have done things well.”

| CEA | Humberto Guerrero - Director of IT and Communications

“The factors that made me choose icorp were the professionalism, their competitive prices and their great work team motivated to give their best at all times.”

| CNH | Javier Hernández - Director of IT and Global Planning

“icorp has the availability and flexibility we require to support the growth of our IT organization in a dynamic and reliable manner.”

| Grupo Gondi | IT Manager

Are you ready to discuss your project?
We'd love to hear you

FAQ's : Preguntas Frecuentes

What is the differentiator of the service that icorp offers in outsourcing? expand_more

We are a company that offers specialized application support and development services with the assignment of consultants according to the profile required by the client.

How quickly can you find the required profile? expand_more

Normally it takes us between 6 and 8 weeks to fill vacancies, however, we have a specialized Talent Management area in this type of profiles that helps us speed up the search.

What happens if the selected candidate does not perform well? expand_more

Based on a justified reason of why the selected candidate does not fit the profile, we look for a replacement in the shortest time possible, to ensure the continuity of the service.

COMPLETE OFFER

Integrate other services and solutions into your Application Support

The Application Support service is just one piece of the puzzle to enable your business competitiveness. While powerful on its own, integrating it with others makes it exceptional.

Service Desk

View More

On-site Technical Support

View More

Infrastructure Management

View More

Are you looking for application monitoring software?

Minimize organizational downtime by monitoring your technological infrastructure and preventing any operational disruptions caused by IT failures. Improve service delivery and ensure continuity of your infrastructure with OpManager Plus.

Were you looking to monitor IT infrastructure?

Implement our proactive surveillance model through our infrastructure monitoring service. It will help you maintain continuity in your technological operations and reduce downtime caused by IT incidents.

Blog icorp | Related articles

play_arrow
Call Now Button