IT Operations Management is an integral part of modern businesses. An agile IT infrastructure can only be achieved through precise and efficient operations management. In this article, we will explore what ITOM is and how to enhance user experience and proactive infrastructure monitoring.

What is ITOM?

ITOM stands for IT Operations Management. It is the process of overseeing the physical and virtual components of an IT infrastructure. Its function is to ensure performance, health, and availability, enabling everything to work efficiently with other infrastructure components.

Additionally, it is an important part of IT Infrastructure Management (ITIM), Data Center Infrastructure Management (DCIM), and more.

How does ITOM improve the user experience?

Device performance

If device health and performance are neglected, it can lead to IT operations downtime, which impacts user experience, as users today expect 24/7 availability year-round.

Thanks to performance monitoring, potential disruptions can be proactively identified.

Network congestion

Most networks require high-speed Internet connections to efficiently operate the large number of devices within them. ITOM manages this traffic to prevent slow load times, dropped connections, loading interruptions, unresponsive applications, and more.

Faulty configuration changes

Configuration management focuses on ensuring consistency in product performance by identifying which components have been changed and why.

This helps to prevent user failures, unexpected disruptions, and loss of productivity.

Cyber attacks and threats

While security attacks can cause millions of dollars in losses for a company, users can also be affected. This can lead them to lose trust in the organization that put them at risk.

Application performance issues

One of the main priorities for companies worldwide is to have a high-quality web application and ensure it operates smoothly. ITOM prevents issues such as network connectivity problems, slow server response times, suboptimal bandwidth usage, traffic spikes, and more.

OpManager Plus as an IT Operations Management Tool

Thanks to all the benefits that IT Operations Management offers, it has been gaining increasing popularity. However, to achieve maximum efficiency, an appropriate tool is essential.

OpManager Plus from ManageEngine is an integrated solution that eliminates the need for multiple IT operations management tools. It provides enhanced visibility across the entire infrastructure from a single unified console. Some of the features of this IT operations management platform include:

• Monitoring the availability and health of its components.
• Virtual monitoring with over 40 out-of-the-box performance monitors.
• Monitoring of traffic and bandwidth.
• Configuration and compliance management, along with automated backups.
• Firewall and log management through reports and audits.
• Rule-based discovery that automatically configures monitors and associates profiles with devices upon discovery if a preset rule is met.
• Robust storage management and forecasting.

If you would like to learn more about IT operations management or OpManager Plus, we can help at icorp. Our team can answer your questions to find the perfect solution for your IT infrastructure. Contact us!

Source: ManageEngine

This article has been translated using AI and may include errors.