In today’s business world, the decision between purchasing and leasing technology has become a key topic for many organizations. Adopting new technological...

It is very common to confuse the roles of chatbots and Robotic Process Automation (RPA). This is understandable since both concepts are closely related in the...

It is well known that technology is currently one of the most important drivers enabling the competitiveness of organizations. Virtually all services that make...

Companies that engaged in digital outsourcing or subcontracting did so solely to save money. No more than 20 years ago, technology was merely used to optimize...

High-performance projects, such as software development, product development, and others, can greatly benefit from using the Agile methodology. However, for...

Over the years, the distinctions between NOC and SOC have become somewhat blurred. Both disciplines are essential, as they address the security of an...

Field support involves providing technical support services for IT incidents and user requests on demand. These services are for issues that cannot be resolved...

On-site support engineers can truly be called artists in solving technical problems within companies, as they ensure the continuity of operations; without them,...

Both Customer Service and Technical Support have well-defined roles within an organization. However, there is a clear distinction between the two. Customer...

In the business world, customer service and customer experience are terms that are often confused, but they do not mean the same thing. Understanding their...