Agente de ServiceDesk de icorp en un centro de soporte técnico en México

Is your company experiencing rapid growth?

Because you and what you want to achieve are our top priority, our Technology Services offers a flexible model that can be tailored to your needs and expectations while adhering to best practices.

Provide your end users and clients with better service through conscious support, optimize your IT infrastructure with the help of a team of experts in digital transformation who can guide you through a specialized diagnostic and consulting process.

Are you ready to start a long-term relationship that will enable you to enhance your business competitiveness?
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Achieve your challenges with our portfolio of services

We would love to hear from you and adapt our service offerings to help you achieve your goals through specialized projects.

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IT Support

Ensure the continuity of your operations with our Technical Support services.

Allow your users to access quick, precise, and knowledgeable support, letting them see the IT Department as technical heroes and gurus. Integrate a culture of self-service, automation, and continuous improvement into your operations. Are you ready?

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Development Outsourcing

Increase your team's development capacity with our programmers.

Enable the digital transformation of your users by integrating specialized developers to support and evolve your in-house, legacy, and third-party applications. Take control, grow your team without increasing headcount, and reduce the backlog of requests.

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Contact Centers

Transform the experience and ensure the satisfaction of your clients and users.

Provide remote support to your clients and users through an omnichannel approach (phone, email, live chat, Facebook Messenger, WhatsApp, and chatbots). Give them access to a Self-Service portal and offer a Knowledge Base. Pamper them!

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Business Process Outsourcing

Delegate the non-essential activities of your operation and focus on the strategic.

Hire a remote service with professionals who perform specific transactional tasks for your business. Delegate marketing processes, thought leadership, development bootcamps, IT functions, and operations on a full-time or hourly basis.

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OUR MANTRA

We are ready to enable your business's competitiveness

We are a strategic ally that accompanies you in achieving your goals to make a significant impact on the core of your organization, always focusing on three critical pillars of continuous improvement.

Prevention

Identifying risks, analyzing information, and taking action to prevent incidents from occurring, ensuring continuity.

Optimization

Innovating in resource utilization; developing people, managing processes and technology.

Cost Reduction

Improving day to day operational results, ensuring decreasing costs over time, thus enabling strategic investment.

Access free content and gain valuable information.

If you're considering transforming your internal services, learn how to deliver extraordinary IT services through a support philosophy, discover how to implement effective chatbots, and create an ideal RFP.

01

How to deliver extraordinary IT services?

Drive innovation in three dimensions: people, processes, and technology, so that your users perceive you as an IT Hero.

02

How to create an effective chatbot?

You and I both know that chatbots can be frustrating. Learn to design them so they don’t break down, solve problems, and provide an enjoyable user experience.

03

How to write an IT Support RFP?

If you're ready to find your ideal provider, make sure to prepare an RFP that clearly outlines your needs and expectations.

Transform the experience of your users!

Don't wait any longer and access this downloadable content package now.

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In the words of our clients

Rest assured, your goals are our top priority. As a 'wow' provider, we manage and operate to assist you in achieving your objectives, employing measurable operations, data analysis, and improvement proposals.

“The factors that made me choose icorp were the professionalism, their competitive prices and their great work team motivated to give their best at all times.”

| CNH | Javier Hernández - Director of IT and Global Planning

“Our Global IT Service Center is deeply committed to customer satisfaction and operational efficiency, icorp has been a very important piece of our strategy.”

| Colgate | Pablo Ávila - Associate Director, Global IT

“icorp has the availability and flexibility we require to support the growth of our IT organization in a dynamic and reliable manner.”

| Grupo Gondi | IT Manager

“It has been a great change in the service we receive. It's very satisfying that they can offer this type of service and in an efficient and effective manner.”

| Grupo Vitalmex | IT Manager

Do you have an upcoming project?
We'd love to hear you

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