Types of ServiceDesk Plus reports you need to know
Today, with the advancement of technology, having quick and accurate reports, like ServiceDesk Plus reports, is essential for help desks, as these improve decision-making and ensure you are prepared for any audit. In this article, I will discuss ServiceDesk Plus, a help desk solution from ManageEngine, and how it can benefit your organization.
With this solution, you can choose from over 50 out-of-the-box reports or create your own custom reports in just a few minutes, allowing you to view your IT assets within seconds.
With this solution, it is possible to schedule reports for IT inventory, allowing for daily, weekly, or monthly visualizations and sending them to stakeholders.
Just like reports, real-time data visualization is essential for any organization. That’s why ServiceDesk Plus includes this feature, allowing you to handle critical situations proactively.
What reports can you generate with ServiceDesk Plus?
- General Reports
- Workstation Reports
- Purchase Reports
- Contract Reports
- Software Reports
- Audit Reports
1. General reports
- Assets by product type
- Assets by product
- Assets by acquisition date
- Assets by expiration date
- Assets by requester
- Unassigned assets by product type
- Unassigned assets by product
2. Workstation Reports
- Count of models by domain
- Count of models by network
- Workstations by Operating System
- Workstations by manufacturer
- Workstations by domain
- Workstations by network
3. Purchase Reports
- Purchase orders by supplier
- Purchase orders by purchase date
- Purchase orders by request date
- Purchase orders by status
- Purchase orders by cost center
4. Contract Reports
- Active contracts
- Contracts by maximum value
- Contracts by status
- Contracts by supplier
- Expired contracts
- Contracts by total price
5. Software Reports
- Software by category
- Purchased vs installed software
- Software by manufacturer
- Purchased vs installed CALs
6. Audit Reports
- Audit history by workstation
- Audit history by timeline
- Audit history by change
Having a holistic view of IT operations through reports and dashboards allows for proactive identification of opportunities, improves decision-making, reduces costs, enhances operational efficiency, and ensures customer satisfaction.
ServiceDesk Plus offers several tools for the solutions you need; reports are just one part of its many functionalities.
If you want more information about ServiceDesk Plus, icorp can assist you. We are official partners of ManageEngine in Mexico. Contact Us.
This article has been translated using AI and may include errors.
