Today, I want to discuss a very interesting topic related to the IT solution we are marketing: ManageEngine Desktop Central. Before presenting all the benefits of this excellent solution, I’d like to offer a brief introduction on why it’s so crucial in these unusual times.

To give you some context, I believe it’s worth discussingremote work.

The issue of working from home has always sparked significant debate (yes, believe me, in any country). In many companies, it’s often treated as an employee benefit, but also as a risk, since it supposedly could directly impact employee motivation. Until recently, companies offered the opportunity to work from home as a non-salary benefit; the possibility of obtaining permission to work from home depended on performance or company practices.

In recent months, we’ve seen this ‘privilege of remote work’ become something common, likely not what we initially expected.

The key question is: Will working from home be here to stay?

The challenges of remote work

No one can provide a definitive answer; however, transitioning some employees from the office to remote work can present a tempting, yet CHALLENGING, prospect. The current situation compels companies to take unconventional measures.

This is why there’s a need to equip people with appropriate and secure tools. Given that we have access to confidential information (customer data, company records, or even candidate files for various positions), the risk of data loss or unauthorized access arises. Ideally, the level of access should remain very close to that of the office environment.

During the COVID-19, pandemic, the demand for remote tools that help maintain productivity and stay connected has increased. In times of greater mobility and the need to safeguard both the workforce and the information being handled, companies have started to offer more flexibility.

The ability to work remotely is slowly becoming the norm; however, it naturally depends on the nature of the work being done and the level of trust the company places in us.

The security of this process plays a crucial role, and depending on the organization, there may be varying degrees of restrictions. So, can we adapt to the continuous development of new technologies?

Desktop Central for remote work

Flexible work hours, remote work, and fostering collaborative relationships in companies are now the norm in many places and will inevitably be the future for others. Of course, there will always be exceptions to the rule, and this cannot be avoided, but let’s focus on the topic that interests us the most.

At this point, I’d like to reintroduce ManageEngine Desktop Central. This IT solution, recognized by Gartner Magic Quadrant, Forrester Wave y  IDC MarketScape, enables easy management of computers and mobile devices within any organization, having a direct impact on operations and the handling of confidential information.

This application not only facilitates remote sessions but also manages device security policies. Desktop Central can, among other things, block USB ports, update applications, and create the well-known blacklists for managing unwanted software.

For example, if someone (or an entire department) requires the support team to install a tool, Desktop Central allows this to be done at any time without any issues.

If necessary, any device configuration can also be changed as if you were at the same desk. Along with Mobile Device Manager, Desktop Central also allows for mobile device management, geolocation of devices, content management, and the generation of complex usage reports. This is why we consider Desktop Central a brilliant solution to help any company remain secure in these challenging times.

Other uses

Finally, I have a rather unique use case for this solution. A client decided to use it to install agents on all the computers and phones of their children, nieces, nephews, and even their children’s friends. Thanks to this tool, my client was able to block unwanted content, protect their children from external threats, and also locate their phones at any time. I’m not sure if the children are too thrilled, but the parents can certainly sleep more soundly now.

If you want to learn more about Desktop Central, at icorp we can assist you. Contact Us here. We are an official ManageEngine partner in Mexico.