Both Customer Service and Technical Support have well-defined roles within an organization. However, there is a clear distinction between the two. Customer...

There is no doubt about it. All of a company’s technological processes are exposed to security and privacy threats. While it is true that the most...

Today, more and more organizations are relying on Robotic Process Automation (RPA) to develop their digital and intelligent workforces. These tools use software...

Types of virtualization Virtualization is categorized based on the type of resource being created. The main categories are: Among all the types mentioned,...

ITSM software can make a significant difference in a Service Desk. When it negatively impacts operations, it could affect the very services it is supposed to...