{"id":45790,"date":"2024-09-25T12:05:35","date_gmt":"2024-09-25T18:05:35","guid":{"rendered":"https:\/\/icorp.com.mx\/?p=45790"},"modified":"2024-09-25T12:05:38","modified_gmt":"2024-09-25T18:05:38","slug":"servicedesk-plus-reports","status":"publish","type":"post","link":"https:\/\/icorp.com.mx\/en\/blog\/servicedesk-plus-reports\/","title":{"rendered":"Types of ServiceDesk Plus reports you need to know"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Today, with the advancement of technology, having quick and accurate reports, like ServiceDesk Plus reports, is essential for help desks, as these improve decision-making and ensure you are prepared for any audit. In this article, I will discuss <strong>ServiceDesk Plus<\/strong>, a help desk solution from ManageEngine, and how it can benefit your organization.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">With this solution, you can choose from over 50 <em>out-of-the-box<\/em> reports or create your own custom reports in just a few minutes, allowing you to view your IT assets within seconds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With this solution, it is possible to schedule reports for IT inventory, allowing for daily, weekly, or monthly visualizations and sending them to stakeholders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Just like reports, <strong>real-time<\/strong> data visualization is essential for any organization. That\u2019s why ServiceDesk Plus includes this feature, allowing you to handle critical situations proactively.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-reports-can-you-generate-with-servicedesk-plus\"><strong>What reports can you generate with ServiceDesk Plus?<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>General Reports<\/li>\n\n\n\n<li>Workstation Reports<\/li>\n\n\n\n<li>Purchase Reports<\/li>\n\n\n\n<li>Contract Reports<\/li>\n\n\n\n<li>Software Reports<\/li>\n\n\n\n<li>Audit Reports<\/li>\n<\/ol>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-general-reports\"><strong>1. General reports<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assets by product type<\/li>\n\n\n\n<li>Assets by product<\/li>\n\n\n\n<li>Assets by acquisition date<\/li>\n\n\n\n<li>Assets by expiration date<\/li>\n\n\n\n<li>Assets by requester<\/li>\n\n\n\n<li>Unassigned assets by product type<\/li>\n\n\n\n<li>Unassigned assets by product<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-workstation-reports\"><strong>2. Workstation Reports<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Count of models by domain<\/li>\n\n\n\n<li>Count of models by network<\/li>\n\n\n\n<li>Workstations by Operating System<\/li>\n\n\n\n<li>Workstations by manufacturer<\/li>\n\n\n\n<li>Workstations by domain<\/li>\n\n\n\n<li>Workstations by network<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-purchase-reports\"><strong>3. Purchase Reports<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Purchase orders by supplier<\/li>\n\n\n\n<li>Purchase orders by purchase date<\/li>\n\n\n\n<li>Purchase orders by request date<\/li>\n\n\n\n<li>Purchase orders by status<\/li>\n\n\n\n<li>Purchase orders by cost center<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-contract-reports\"><strong>4. Contract Reports<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Active contracts<\/li>\n\n\n\n<li>Contracts by maximum value<\/li>\n\n\n\n<li>Contracts by status<\/li>\n\n\n\n<li>Contracts by supplier<\/li>\n\n\n\n<li>Expired contracts<\/li>\n\n\n\n<li>Contracts by total price<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-software-reports\"><strong>5. Software Reports<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Software by category<\/li>\n\n\n\n<li>Purchased vs installed software<\/li>\n\n\n\n<li>Software by manufacturer<\/li>\n\n\n\n<li>Purchased vs installed CALs<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-audit-reports\"><strong>6. Audit Reports<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Audit history by workstation<\/li>\n\n\n\n<li>Audit history by timeline<\/li>\n\n\n\n<li>Audit history by change<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Having a holistic view of IT operations through reports and <em>dashboards<\/em> allows for proactive identification of opportunities, improves decision-making, reduces costs, enhances operational efficiency, and ensures customer satisfaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceDesk Plus offers several tools for the solutions you need; reports are just one part of its many functionalities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want more information about ServiceDesk Plus,<strong> icorp<\/strong> can assist you. We are official partners of ManageEngine in Mexico. <a href=\"https:\/\/icorp.com.mx\/en\/contact\/\">Contact Us<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>This article has been translated using AI and may include errors.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today, with the advancement of technology, having quick and accurate reports, like ServiceDesk Plus reports, is essential for help desks, as these improve decision-making and ensure you are prepared for any audit. In this article, I will discuss ServiceDesk Plus, a help desk solution from ManageEngine, and how it can benefit your organization. With this [&hellip;]<\/p>\n","protected":false},"author":68,"featured_media":32075,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[216],"tags":[236,234,268,261,269,233],"class_list":["post-45790","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management-competitiveness","tag-gestion-service-desk-en","tag-gestion-ti-en","tag-manageengine-en","tag-marcas-ti-en","tag-servicedesk-plus-en","tag-soluciones-tech-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Types of ServiceDesk Plus reports you need to know | icorp<\/title>\n<meta name=\"description\" content=\"IT ServiceDesk Plus reports give a holistic view, identify problems, reduce costs and improve operational efficiency.\" \/>\n<meta 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