{"id":45602,"date":"2024-09-25T14:10:42","date_gmt":"2024-09-25T20:10:42","guid":{"rendered":"https:\/\/icorp.com.mx\/?p=45602"},"modified":"2024-09-25T14:10:45","modified_gmt":"2024-09-25T20:10:45","slug":"it-field-support","status":"publish","type":"post","link":"https:\/\/icorp.com.mx\/en\/blog\/it-field-support\/","title":{"rendered":"What is IT field support?"},"content":{"rendered":"\n

Field support involves providing technical support services for IT incidents and user requests on demand. These services are for issues that cannot be resolved remotely and require on-site attention.<\/p>\n\n\n\n\n\n\n\n

Who is field IT support targeted at?<\/strong><\/h2>\n\n\n\n

Field IT support is aimed at companies with branches in various strategic locations across Mexico.<\/p>\n\n\n\n

The main sectors that utilize this support are financial and service industries, such as banks, savings and loan associations, retail stores, or customer service modules in shopping centers.<\/p>\n\n\n\n

For this scheme to work, it is important to define an SLA. This type of model provides peace of mind to the client, as the service is covered within a defined timeframe according to the priority of the incident and\/or request.<\/p>\n\n\n\n

The personnel performing the service must be equipped with everything necessary for their tasks: vehicle, tools, communication means, and, most importantly, focus on meeting the SLA.<\/p>\n\n\n\n

Field IT support allows us to expand our presence in most states across the Republic.<\/p>\n\n\n\n

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Benefits for the client when implementing this scheme<\/strong><\/h2>\n\n\n\n