{"id":45441,"date":"2024-09-25T14:00:54","date_gmt":"2024-09-25T20:00:54","guid":{"rendered":"https:\/\/icorp.com.mx\/?p=45441"},"modified":"2024-09-25T14:00:56","modified_gmt":"2024-09-25T20:00:56","slug":"technical-support-incident-resolution","status":"publish","type":"post","link":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/","title":{"rendered":"Technical Support: Strategies for Incident Resolution"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Technical support and customer assistance have become essential pillars for any company, especially those offering technological products or services. This support ranges from resolving technical incidents to providing training on the correct use of the product, playing a crucial role in <strong>customer satisfaction<\/strong> and business success. In this article, we will explore some of the best practices for efficient incident resolution focused on the area of technical support.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-technical-support\"><strong>What is technical support?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Technical support refers to the service provided by companies to assist users in resolving technical incidents or issues related to the products or services they offer. The goal is to ensure that these issues are resolved quickly and efficiently, guaranteeing customer satisfaction. This support can include assistance via phone and email, incident resolution guides or manuals, and in some cases, video call support or even in-person assistance.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-importance-of-technical-support\"><strong>Importance of technical support<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In today&#8217;s digital age, technical support has become a critical component for ensuring customer satisfaction and maintaining market competitiveness. Companies that prioritize technical support services are better positioned to build strong customer relationships, differentiate themselves from the competition, and thrive in the ever-changing business landscape.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-strategies-for-incident-resolution\"><strong>Strategies for Incident Resolution<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-implement-tracking-systems\"><strong>1. Implement tracking systems<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Following up with the user after resolving an incident is crucial. Asking if the issue has been resolved, if it has reoccurred, or if there is anything else they need assistance with demonstrates a continuous commitment to the user experience. Additionally, this follow-up provides an opportunity to collect feedback on the service provided and identify areas for improvement.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-user-training\"><strong>2. User training<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Educating users to solve some incidents on their own in the future can greatly aid in incident resolution. Providing resources such as tutorials and documentation with necessary information helps users resolve common issues independently. This fosters user empowerment, reduces their dependence on technical support, and boosts their confidence and satisfaction with their problem-solving skills.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-quick-response-time\"><strong>3. Quick response time<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Response speed is critical in technical support, as users value prompt responses to their queries and technical issues. Setting realistic response time goals, ensuring they are met, or informing users of the estimated resolution time if the problem can&#8217;t be solved immediately, and providing regular updates on their request&#8217;s status can significantly enhance user satisfaction.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-self-help-resources-and-documentation\"><strong>4. Self-help resources and documentation<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This point complements user training for resolving common incidents. Developing technical documentation is useful for both customers and support team members. It provides information on handling the most common issues, enabling better service delivery.Useful materials include tutorials, incident resolution guides, FAQs addressing common user queries, and more. Ensuring these resources are easily accessible to users is crucial.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-support-team-training\"><strong>5. Support team training<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It is also essential for support team members to have the necessary knowledge and skills for incident resolution to deliver quality service. Offering a <strong>continuous learning<\/strong> environment for support agents and providing training focused on the products or services they support helps maintain their expertise.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Discover how our support service can help your business. <strong><a href=\"https:\/\/icorp.com.mx\/en\/contact\/\">Contact us<\/a> for more information.<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>This article has been translated using AI and may include errors.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technical support and customer assistance have become essential pillars for any company, especially those offering technological products or services. This support ranges from resolving technical incidents to providing training on the correct use of the product, playing a crucial role in customer satisfaction and business success. In this article, we will explore some of the [&hellip;]<\/p>\n","protected":false},"author":165,"featured_media":44391,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[216],"tags":[224,293,226],"class_list":["post-45441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management-competitiveness","tag-servicios-bpo-en","tag-soporte-en","tag-soporte-de-ti-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technical Support: Strategies for Incident Resolution | icorp<\/title>\n<meta name=\"description\" content=\"Technical support ranges from technical incident resolution to training on the correct use of the product in question.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support: Strategies for Incident Resolution\" \/>\n<meta property=\"og:description\" content=\"icorp.com.mx\" \/>\n<meta property=\"og:url\" content=\"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/\" \/>\n<meta property=\"og:site_name\" content=\"icorp\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/icorpCompany?locale=es_LA\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-25T20:00:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-25T20:00:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/icorp.com.mx\/wp-content\/uploads\/2024\/04\/resolucion-de-problemas-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1708\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Zara Guerrero\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zara Guerrero\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/\"},\"author\":{\"name\":\"Zara Guerrero\",\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/#\\\/schema\\\/person\\\/e329f3666a91a52593bcf9068fa94567\"},\"headline\":\"Technical Support: Strategies for Incident Resolution\",\"datePublished\":\"2024-09-25T20:00:54+00:00\",\"dateModified\":\"2024-09-25T20:00:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/\"},\"wordCount\":511,\"publisher\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/icorp.com.mx\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/resolucion-de-problemas-scaled.webp\",\"keywords\":[\"| Servicios BPO |\",\"| Soporte |\",\"| Soporte de TI |\"],\"articleSection\":[\"Management and Competitiveness\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/\",\"url\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/\",\"name\":\"Technical Support: Strategies for Incident Resolution | icorp\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/icorp.com.mx\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/resolucion-de-problemas-scaled.webp\",\"datePublished\":\"2024-09-25T20:00:54+00:00\",\"dateModified\":\"2024-09-25T20:00:56+00:00\",\"description\":\"Technical support ranges from technical incident resolution to training on the correct use of the product in question.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/#primaryimage\",\"url\":\"https:\\\/\\\/icorp.com.mx\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/resolucion-de-problemas-scaled.webp\",\"contentUrl\":\"https:\\\/\\\/icorp.com.mx\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/resolucion-de-problemas-scaled.webp\",\"width\":2560,\"height\":1708,\"caption\":\"Soporte t\u00e9cnico, estrategias para resolver problemas de usuarios\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/technical-support-incident-resolution\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technical Support: Strategies for Incident Resolution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/\",\"name\":\"icorp\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/#organization\",\"name\":\"icorp\",\"url\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/icorp.com.mx\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/039_icorp_Logo_NavBar_Dark.svg\",\"contentUrl\":\"https:\\\/\\\/icorp.com.mx\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/039_icorp_Logo_NavBar_Dark.svg\",\"width\":115,\"height\":37,\"caption\":\"icorp\"},\"image\":{\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/icorpCompany?locale=es_LA\",\"https:\\\/\\\/www.instagram.com\\\/icorpcompany\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/icorpcompany\\\/\"],\"description\":\"icorp es una empresa mexicana enfocada en habilitar la competitividad de nuestros clientes a trav\u00e9s de los servicios de Consultor\u00eda, Soporte de TI y Soluciones de TI y Transformaci\u00f3n Digital con un modelo de servicio flexible que se adapta a las necesidades de nuestros clientes.\",\"telephone\":\"800 890 7242\",\"foundingDate\":\"1986-09-19\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"501\",\"maxValue\":\"1000\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/#\\\/schema\\\/person\\\/e329f3666a91a52593bcf9068fa94567\",\"name\":\"Zara Guerrero\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a6adeec91242b65ffa5ae0d40d68f24ea1920264441710d325353c52e30e2517?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a6adeec91242b65ffa5ae0d40d68f24ea1920264441710d325353c52e30e2517?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a6adeec91242b65ffa5ae0d40d68f24ea1920264441710d325353c52e30e2517?s=96&d=mm&r=g\",\"caption\":\"Zara Guerrero\"},\"description\":\"Licenciada en Negocios Internacionales, con gran amor por los animales, apasionada del baloncesto, y con inter\u00e9s en todo lo relacionado con marketing. Desde 2023 se desarrolla como Analista de Generaci\u00f3n de Demanda en Marketing dentro de icorp, con retos y cambios que la han llevado a aprender de todo su equipo.\",\"url\":\"https:\\\/\\\/icorp.com.mx\\\/en\\\/blog\\\/author\\\/zara-michelle-guerrero-rico\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Technical Support: Strategies for Incident Resolution | icorp","description":"Technical support ranges from technical incident resolution to training on the correct use of the product in question.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/","og_locale":"en_US","og_type":"article","og_title":"Technical Support: Strategies for Incident Resolution","og_description":"icorp.com.mx","og_url":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/","og_site_name":"icorp","article_publisher":"https:\/\/www.facebook.com\/icorpCompany?locale=es_LA","article_published_time":"2024-09-25T20:00:54+00:00","article_modified_time":"2024-09-25T20:00:56+00:00","og_image":[{"width":2560,"height":1708,"url":"https:\/\/icorp.com.mx\/wp-content\/uploads\/2024\/04\/resolucion-de-problemas-scaled.webp","type":"image\/webp"}],"author":"Zara Guerrero","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Zara Guerrero","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/#article","isPartOf":{"@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/"},"author":{"name":"Zara Guerrero","@id":"https:\/\/icorp.com.mx\/en\/#\/schema\/person\/e329f3666a91a52593bcf9068fa94567"},"headline":"Technical Support: Strategies for Incident Resolution","datePublished":"2024-09-25T20:00:54+00:00","dateModified":"2024-09-25T20:00:56+00:00","mainEntityOfPage":{"@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/"},"wordCount":511,"publisher":{"@id":"https:\/\/icorp.com.mx\/en\/#organization"},"image":{"@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/#primaryimage"},"thumbnailUrl":"https:\/\/icorp.com.mx\/wp-content\/uploads\/2024\/04\/resolucion-de-problemas-scaled.webp","keywords":["| Servicios BPO |","| Soporte |","| Soporte de TI |"],"articleSection":["Management and Competitiveness"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/","url":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/","name":"Technical Support: Strategies for Incident Resolution | icorp","isPartOf":{"@id":"https:\/\/icorp.com.mx\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/#primaryimage"},"image":{"@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/#primaryimage"},"thumbnailUrl":"https:\/\/icorp.com.mx\/wp-content\/uploads\/2024\/04\/resolucion-de-problemas-scaled.webp","datePublished":"2024-09-25T20:00:54+00:00","dateModified":"2024-09-25T20:00:56+00:00","description":"Technical support ranges from technical incident resolution to training on the correct use of the product in question.","breadcrumb":{"@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/#primaryimage","url":"https:\/\/icorp.com.mx\/wp-content\/uploads\/2024\/04\/resolucion-de-problemas-scaled.webp","contentUrl":"https:\/\/icorp.com.mx\/wp-content\/uploads\/2024\/04\/resolucion-de-problemas-scaled.webp","width":2560,"height":1708,"caption":"Soporte t\u00e9cnico, estrategias para resolver problemas de usuarios"},{"@type":"BreadcrumbList","@id":"https:\/\/icorp.com.mx\/en\/blog\/technical-support-incident-resolution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/icorp.com.mx\/en\/"},{"@type":"ListItem","position":2,"name":"Technical Support: Strategies for Incident Resolution"}]},{"@type":"WebSite","@id":"https:\/\/icorp.com.mx\/en\/#website","url":"https:\/\/icorp.com.mx\/en\/","name":"icorp","description":"","publisher":{"@id":"https:\/\/icorp.com.mx\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/icorp.com.mx\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/icorp.com.mx\/en\/#organization","name":"icorp","url":"https:\/\/icorp.com.mx\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/icorp.com.mx\/en\/#\/schema\/logo\/image\/","url":"https:\/\/icorp.com.mx\/wp-content\/uploads\/2022\/08\/039_icorp_Logo_NavBar_Dark.svg","contentUrl":"https:\/\/icorp.com.mx\/wp-content\/uploads\/2022\/08\/039_icorp_Logo_NavBar_Dark.svg","width":115,"height":37,"caption":"icorp"},"image":{"@id":"https:\/\/icorp.com.mx\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/icorpCompany?locale=es_LA","https:\/\/www.instagram.com\/icorpcompany","https:\/\/www.linkedin.com\/company\/icorpcompany\/"],"description":"icorp es una empresa mexicana enfocada en habilitar la competitividad de nuestros clientes a trav\u00e9s de los servicios de Consultor\u00eda, Soporte de TI y Soluciones de TI y Transformaci\u00f3n Digital con un modelo de servicio flexible que se adapta a las necesidades de nuestros clientes.","telephone":"800 890 7242","foundingDate":"1986-09-19","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"501","maxValue":"1000"}},{"@type":"Person","@id":"https:\/\/icorp.com.mx\/en\/#\/schema\/person\/e329f3666a91a52593bcf9068fa94567","name":"Zara Guerrero","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a6adeec91242b65ffa5ae0d40d68f24ea1920264441710d325353c52e30e2517?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a6adeec91242b65ffa5ae0d40d68f24ea1920264441710d325353c52e30e2517?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a6adeec91242b65ffa5ae0d40d68f24ea1920264441710d325353c52e30e2517?s=96&d=mm&r=g","caption":"Zara Guerrero"},"description":"Licenciada en Negocios Internacionales, con gran amor por los animales, apasionada del baloncesto, y con inter\u00e9s en todo lo relacionado con marketing. Desde 2023 se desarrolla como Analista de Generaci\u00f3n de Demanda en Marketing dentro de icorp, con retos y cambios que la han llevado a aprender de todo su equipo.","url":"https:\/\/icorp.com.mx\/en\/blog\/author\/zara-michelle-guerrero-rico\/"}]}},"_links":{"self":[{"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/posts\/45441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/users\/165"}],"replies":[{"embeddable":true,"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/comments?post=45441"}],"version-history":[{"count":0,"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/posts\/45441\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/media\/44391"}],"wp:attachment":[{"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/media?parent=45441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/categories?post=45441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icorp.com.mx\/en\/wp-json\/wp\/v2\/tags?post=45441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}